Refunds
Last updated: 14 November 2026.
This page states how refunds work for Sheru Bhai Photo credit packs. It matches what the site does today. It is not a promise of a cash refund on every purchase.
Automatic credit return when a photo fails
One credit makes one still photo. If a photo fails, times out, or cannot be started, the credit for that attempt is returned automatically. You can use it to try again with the same or another selfie or scene. That return is a credit refund, not a cash refund, and it does not depend on writing to support.
Credit packs are one-time purchases
Packs are paid once through Stripe Checkout. There is no subscription and nothing renews. Credits last 365 days from purchase; unused credits then expire. Credits have no cash value and cannot be transferred, except that you may move your own remaining credits to another browser with the restore link sent to your checkout email.
Payment refunds
If a payment is refunded through Stripe — for example after a billing review — the credits left from that pack are removed from the browser they were added to. We do not keep an unused-credit cash balance for later withdrawal. Your bank or card issuer may take a few days to show a payment refund.
How to ask about a charge
For a billing problem, write to support@sherubhaiphoto.app from the email you used at checkout and include the date and amount. We never ask for card numbers or payment PINs by email. We review requests by hand and aim to reply within 30 days.
Related pages: terms of use, privacy policy, and your credits.